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Terms and conditions

The reservation is accepted by the Shanklin Hotel Ltd herin after referred to as the Company under the following terms and conditions of booking.

Please read the following terms and conditions of booking with the Company.
Accommodation is let on the understanding that thereby a contract is made.

DEPOSIT

A deposit of 25% of the total cost of the holiday (or £50 per person, which ever is the greater), non-refundable & non-transferable, is required to confirm a reservation. No contract of booking exists between the client and the Company until the client's acceptance and the Company receives a deposit and confirmation is given to the client in writing.

INSURANCE

We strongly advise that insurance be taken.
"HOLIDAY PLAN" have negotiated a most comprehensive cover. A form is enclosed for your convenience. If one is not enclosed, please contact the hotel for details.

CANCELLATION POLICY

In the event of a cancellation a ‘cancellation fee’ is payable. This will be charged to the credit or debit card used for the payment of the deposit. If the deposit was not received by card or the card is no longer valid, payment of the cancellation fee must be received by card or cheque within 14 days of the date of issue of the cancellation invoice.

In the event of a cancellation a 'cancellation fee' will be charged at the following rates:

Cancellation Date	Cancellation charge as percentage of total holiday cost
56 days prior to arrival	Deposit only or 25%, whichever is least
55 to 28 days prior to arrival	35%
27 to 14 days prior to arrival	55%
13 to 7 days prior to arrival	65%
6 to 1 days prior to arrival	80%
Arrival day or later	100%

No allowance made for temporary absence or meals not taken.

ACCOMMODATION

The accommodation is offered subject to being available at time of confirmation. Bedrooms are available from 3.00pm on the day of arrival. We respectfully request that all rooms should be vacated and all accounts settled by 10.30am on the day of departure.

ACCOMMODATION RATES

Accommodation will be offered at the prevailing rate at the time of booking. We regret that should special offer rates apply at a later stage, these will be valid for new bookings only and there will be no entitlement to a reduction in rate. If you wish to cancel any current bookings and rebook at the prevailing rate, a full cancellation fee laid out in the terms of this agreement will be levied.

INCREASED COSTS

If the Company considers it necessary to alter the price charged, due to changes in fuel charges, taxes, ferry or other transport charges or other cost, the Company reserves the right to pass on to any client the proportion of any increase or decrease if it reasonably considers it applicable, as longer as this increase or decrease is given in writing prior to arrival of the client. The Shanklin Hotel reserves the right to pass on any increase in VAT above 17.5% in 2010.

PAYMENT OF ACCOUNTS

CHEQUES
Personal cheques will only be accepted 14 days prior to arrival date

CASH
Payment by cash must be made on arrival

CARD
Guests may settle their account on departure. A credit card imprint is requested from all guests on arrival, to open a room account. Please note we no longer have the facilities to accept a credit or debit card without a valid PIN number.

FERRY DETAILS

Ferry tickets are only valid for the duration of your stay at the Shanklin Hotel. Once booked and confirmed any amendments to ferry details incur an administration fee of £5.00.

SERVICE

The Company agrees not to provide an inferior standard of accommodation, food, service or facilities compared to other guests at the establishment, and shall not subject any restriction imposed as a result of their being a client.

VALUABLES

The management cannot accept responsibility for guest's monies and jewellery unless deposited at reception and an official receipt obtained.

CAR PARK

A Car Park is available for residents' use. Cars are parked entirely at owner's risk. A car park space is not guaranteed.

SMOKING POLICY

Smoking is not permitted in any bedroom.

ENTERTAINMENT

Entertainment is provided in the hotel during mid & high season 5 nights a week. During low season we occasionally do not offer entertainment. Entertainment for theme breaks and festive breaks will be as per the programme for the relevant breaks. All Entertainment is subject to availability and can not be guaranteed.

COMPLAINTS

Should a client have cause for complaint, this complaint should be made in writing within 14 days of the date of departure of the client. The Company cannot consider or investigate any claim or complaint after this period. Any complaint received will be acknowledged as being received with 7 days of receipt, however the client should allow the Company a reasonable time to investigate any complaint.

NON-PERFORMANCE

The Company shall not be liable for non-performance of any of it's obligations under this agreement if such non-performance shall occur as a result of circumstances beyond the Company's control which shall include (but shall not be limited to): industrial dispute; riots; floods; civil disturbances; epidemics or health risks; or similar events. This includes all equipment owned wholly or partly by the company and under which the Company has entered into a maintenance contract or agreement.

CANCELLATION BY THE COMPANY

In the event of any emergency or force majeure or of any action by the client to vary the agreed conditions unilaterally, the company may, by returning all monies paid and without further or other liability, cancel the contract.

ADDITIONAL TERMS & CONDITIONS

Additional terms and conditions of booking may be applicable for individual breaks, 'theme breaks', for special offers and during bank holiday periods. Copies of any additional terms are available on request and it is the client's responsibility to ensure they are aware of any additional terms imposed by the Company.

RIGHTS RESERVED

Any failure by the Company to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of the Company's rights. If any term in this contract is held invalid, this shall not affect the validity of the remaining terms. The section headings in these conditions are for reference purposes only and shall not effect the interpretation of these conditions. Any dispute regarding the nature of this contract shall be determined by English Law and the parties shall submit to jurisdiction of the English Courts.

E. & O.E.

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